Service and Maintenance
Dosteen is a leading Doors and Logistical solution provider and we cater to the Commercial, Industrial, Residential, Defence, Oil & Gas applications in the UAE and Oman. Our high standard products are supported by our value added services.
As a reliable and long term partner, our philosophy is to support our customers in optimizing the results in daily business. Therefore, individual customer service after delivery is of high importance for Dosteen.
Industrial Call Out Services (ICS)
Problems arise when you least expect them and the customers will require to solve it on an emergency basis. We have a Call out service team dedicated for service maintenance. All our service team are experts in the field and are factory trained and certified. The service team is available for support through telephone, email and/or onsite services.
Our ICS features are as follows
- Site Survey
- Repair and maintenance work
- Installation and commissioning
- Genuine spare parts
- Fixed service call fees
Annual Maintenance Contract (AMC)
Apart from our ICS, we have a full-fledged division for the AMC. Our customised solutions as part of AMC provide value for money. Our experienced technical team makes sure that the issues reported by customers are sorted out in hours instead of days.
Our AMC features are as follows
- Coordination and Support
- Preventive Service and Maintenance
- Failure /Emergency Services
- On-site Service
- Repair/Replace Faulty Components
- Genuine Spare Parts
- Maintenance and Replacement Consultation
- Fixed Annual Fee
- Minimum downtime
The AMC ensures maximum reliability and high availability of system functions at predictable costs for the entire period of performance. We offer two types of maintenance contracts.
- Preventive Maintenance
- Reactive Maintenance
We provide ICS and AMC's for the following products
- Roller Shutters
- Lateral sliding fire shutters
- Sectional overhead doors
- High Speed Panel Doors
- High Speed Doors
- Sliding Doors
- Loading Dock Equipment
- Scissor Lifts
- Fire Curtains
- Smoke Curtains
- Blast proof doors