We offer various services to our clientele not just to get them going but also to keep them going even under mission critical conditions.
Service and Maintenance
Dosteen is a leading Doors and Logistical solution provider and we cater to the Commercial, Industrial, Residential, Defence, Oil & Gas applications in the UAE and Oman. Our high standard products are supported by our value added services.
As a reliable and long term partner, our philosophy is to support our customers in optimizing the results in daily business. Therefore, individual customer service after delivery is of high importance for Dosteen.
Industrial Call Out Services (ICS)
Problems arise when you least expect them and the customers will require to solve it on an emergency basis. We have a Call out service team dedicated for service maintenance. All our service team are experts in the field and are factory trained and certified. The service team is available for support through telephone, email and/or onsite services.
Our ICS features are as follows
Site Survey
Repair and maintenance work
Installation and commissioning
Genuine spare parts
Fixed service call fees
Annual Maintenance Contract (AMC)
Apart from our ICS, we have a full-fledged division for the AMC. Our customised solutions as part of AMC provide value for money. Our experienced technical team makes sure that the issues reported by customers are sorted out in hours instead of days.
Our AMC features are as follows
Coordination and Support
Preventive Service and Maintenance
Failure /Emergency Services
On-site Service
Repair/Replace Faulty Components
Genuine Spare Parts
Maintenance and Replacement Consultation
Fixed Annual Fee
Minimum downtime
We provide ICS and AMC’s for the following products